"Driver was 25 minutes late and made no apology when he finally arrived "
"Amazing service and unbeatable on price! Thank you! I have already started recommending you. "
"Driver was responsive to my messages and accomodating to my change of timing. Helpful and pleasant during the journey. "
"On the out bounded trip, the driver did not have a stand for his phone so he was constantly looking down to see the directions. This is not good standards and unsafe.
On the airport pickup, I informed Phoenix that I had landed 30m early (7.30 instead of 8am) and could they do an earlier pick up. I was told that was not possible as I had booked an 8.30 pickup. I contacted the driver directly and he informed me he had an 8.30 drop off and so could not come earlier. In the end, his drop off was delayed (reportedly due to traffic) and I was eventiually picked up at 8.55 - 25m late.
I complained to Phoenix and was only afforded a 15% discount on a future trip as, they stated, the delay was due to traffic. I told them that scheduling a drop off and a pick up for the same time would DEFINITELY lead to the pick up being late and it was their mistake for bad planning.
I am not satisfied with service that cost £175.50!!"
"On the out bounded trip, the driver did not have a stand for his phone so he was constantly looking down to see the directions. This is not good standards and unsafe.
On the airport pickup, I informed Phoenix that I had landed 30m early (7.30 instead of 8am) and could they do an earlier pick up. I was told that was not possible as I had booked an 8.30 pickup. I contacted the driver directly and he informed me he had an 8.30 drop off and so could not come earlier. In the end, his drop off was delayed (reportedly due to traffic) and I was eventiually picked up at 8.55 - 25m late.
I complained to Phoenix and was only afforded a 15% discount on a future trip as, they stated, the delay was due to traffic. I told them that scheduling a drop off and a pick up for the same time would DEFINITELY lead to the pick up being late and it was their mistake for bad planning.
I am not satisfied with service that cost £175.50!!"
"Driver is on time and overall a good experience."
"Driver is on time and overall a good experience."
"Driver was 25 minutes late and made no apology when he finally arrived "
"Amazing service and unbeatable on price! Thank you! I have already started recommending you. "
"Driver was responsive to my messages and accomodating to my change of timing. Helpful and pleasant during the journey. "
"On the out bounded trip, the driver did not have a stand for his phone so he was constantly looking down to see the directions. This is not good standards and unsafe.
On the airport pickup, I informed Phoenix that I had landed 30m early (7.30 instead of 8am) and could they do an earlier pick up. I was told that was not possible as I had booked an 8.30 pickup. I contacted the driver directly and he informed me he had an 8.30 drop off and so could not come earlier. In the end, his drop off was delayed (reportedly due to traffic) and I was eventiually picked up at 8.55 - 25m late.
I complained to Phoenix and was only afforded a 15% discount on a future trip as, they stated, the delay was due to traffic. I told them that scheduling a drop off and a pick up for the same time would DEFINITELY lead to the pick up being late and it was their mistake for bad planning.
I am not satisfied with service that cost £175.50!!"
"On the out bounded trip, the driver did not have a stand for his phone so he was constantly looking down to see the directions. This is not good standards and unsafe.
On the airport pickup, I informed Phoenix that I had landed 30m early (7.30 instead of 8am) and could they do an earlier pick up. I was told that was not possible as I had booked an 8.30 pickup. I contacted the driver directly and he informed me he had an 8.30 drop off and so could not come earlier. In the end, his drop off was delayed (reportedly due to traffic) and I was eventiually picked up at 8.55 - 25m late.
I complained to Phoenix and was only afforded a 15% discount on a future trip as, they stated, the delay was due to traffic. I told them that scheduling a drop off and a pick up for the same time would DEFINITELY lead to the pick up being late and it was their mistake for bad planning.
I am not satisfied with service that cost £175.50!!"
"Driver is on time and overall a good experience."
"Driver is on time and overall a good experience."
