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MONICA RELANO PASTOR

"The flight was 1 hour delayed and when me and my daughter arrived to London Stansted at 1 AM I called the driver, telling him we had arrived so that he could start to drive to Stansted. 20 minutes later when we had passed passport control and already at the entrance of the airport, I called him to know where he was. He said he was on his way, that he was nearly there. We waited 20 more minutes inside the airport before calling him again. When we did, he said that he was ten minutes away because there was traffic. We were shocked because we had called had called him as soon as the plane had arrived, which was 40 minutes ago, sufficient time for him to arrive. We waited another 10 minutes, this time outside in the cold and when he arrived we told him that he was late, and that it wasn't fair for us, and he just blamed it on us! He said that we had put two luggage in the booking and that is why he was late, because usually people with luggage arrived later because they had to wait for their luggage, however we didn't have luggage, we put in the booking two small backpacks so we didn't have to wait for any luggage. Also, while he was driving, my daughter saw him sometimes checking his snapchat or Whatsapp or youtube! While driving! This was a bad experience for us, especially for my daughter which was tired and had school the day after. "

MONICA RELANO PASTOR

"The flight was 1 hour delayed and when me and my daughter arrived to London Stansted at 1 AM I called the driver, telling him we had arrived so that he could start to drive to Stansted. 20 minutes later when we had passed passport control and already at the entrance of the airport, I called him to know where he was. He said he was on his way, that he was nearly there. We waited 20 more minutes inside the airport before calling him again. When we did, he said that he was ten minutes away because there was traffic. We were shocked because we had called had called him as soon as the plane had arrived, which was 40 minutes ago, sufficient time for him to arrive. We waited another 10 minutes, this time outside in the cold and when he arrived we told him that he was late, and that it wasn't fair for us, and he just blamed it on us! He said that we had put two luggage in the booking and that is why he was late, because usually people with luggage arrived later because they had to wait for their luggage, however we didn't have luggage, we put in the booking two small backpacks so we didn't have to wait for any luggage. Also, while he was driving, my daughter saw him sometimes checking his snapchat or Whatsapp or youtube! While driving! This was a bad experience for us, especially for my daughter which was tired and had school the day after. "

TOM HICKMAN

"All good, very accommodating, even allowed change of time on the day no problem. "

CAROLINE MICHIE

"Driver went to destination to pick me up which was over an hour away so I had to arrange my own transport outward. The driver did fulfil the homeward journey later that night. The manager of Phoenix still has not contacted me as I have asked for a full refund. I have telephoned this company every day since Friday to enquire!!!!"

CAROLINE MICHIE

"Driver went to destination to pick me up which was over an hour away so I had to arrange my own transport outward. The driver did fulfil the homeward journey later that night. The manager of Phoenix still has not contacted me as I have asked for a full refund. I have telephoned this company every day since Friday to enquire!!!!"

PHILLIP FOX

"All very good thank you"

RAMI SAFIEDEEN

"Moeez Ali was on time and even called me 45min before he arrived. Was also very nice and helpful "

DREW SIMMONDS

"Very good experience will return for sure"

JP MEYER

"Was not happy with the company, they tried to give us a smaller car than paid for, even after booking was paid and confirmed. The driver was good, no problems."

EDWARD BOULDING

"Good service. Driver on time and a smooth comfortable journey"

MALCOLM HESTER

"Good journey. Thanks. "

WILLIAM NAUNTON

"I had to wait nearly an hour for the driver to turn up to the airport"

WILLIAM NAUNTON

"I had to wait nearly an hour for the driver to urn up to the airport"

ALEX BURNETT

"Great communication and professionalism from the company and the driver. Would definitely use again. "

BRUCE FAIR

"Driver wasn’t at airport arrivals with our name and told me I had to chase him to let HIM know when we were arriving even tho our flight was on time as scheduled. He didn’t read our booking with flight number, and wouldn’t take the route I asked for home, meaning he drove a Mercedes van down a farm track for 1 hour and we just got shook about in the back. He wouldn’t listen. "

JILL ELIZABETH RIDLER

"I must say how very impressed with the great service we received from our driver. On both occasions he was on time and very helpful. We would definitely use this service again and would like to say thank you."

CATHERINE MACAULAY

"A very professional service, in an extremely comfortable car. I'm a nervous passenger, but my driver drove extremely safely, & helped carry my (very heavy) suitcases to the hospital. "

ADAM MACKINNON

"Our driver, Alex, was excellent. Courteous and efficient."

NATHAN WILLIAMS

"Great service! Thanks "

HARIS SIDDIQUE

"Taxi arrived on time and was extremely comfortable. Was able to arrive at location early thanks to the drivers knowledge of the roads. Ideal morning ride."

AMY CIORTEA

"Driver was prompt, ride was noce."

NEIL SCOTT

"On—time, comfortable car, no issues."

MICHAEL GREENLAND

"All worked perfectly "

BEX LAURENCE

"Taxi driver late but friendly Texting a lot while driving which isn't good "

STEPHEN TAYO

"The driver is soo punctual and professional. I’ll rate him a 10/10."

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What our customers say

Testimonials 3.9/5 based on 25 reviews